Practice Update: Following 19th of July 2021 Government Announcement

July 21, 2021
Following the lifting of the lockdown from the 19th of July 2021, face coverings and social distancing measures remain in place across healthcare settings so that the most vulnerable can continue to attend their appointments safely. Our Covid procedures have not changed:
  • Please continue to wear your mask when attending the surgery and continue to practice social distancing
  • Please arrive at your appointment time. We ask that you come into the hallway, at the time of your appointment and wait for a member of staff to assist you
  • Please only bring one chaperone with you. They may be asked to wait outside if the waiting room is full
  • Our toilet facilities remain closed at this time, we are sorry for any inconvenience

 Bath Orthodontics Team

 

Reminder/Updated: Temporary Practice Closure

April 9, 2021

To all our patients,

For the first three weeks in May, the practice will be closed for essential maintenance works. Our services will resume as normal on the 24th of May 2021. During this period our administrative team will be working from another office. There will be no clinical treatment carried out at this time. Should you need assistance, please contact the team during our normal working hours, via email on bath.orthodontics@nhs.net or info@bathorthodontics.co.uk. We will aim to respond to your emails within 48 hours, excluding weekends.

Should you need clinical advice about your appliance during this period, we will be operating a clinical advice line on 07926529032. The clinical line will be operated by one of our clinicians.

Our clinical advice line will be open:

Bank Holiday Monday 10:00-14:00

Mondays 08:00-13:00 13:30-16:15

Tuesdays 08:00-13:00 13:30-16:15

Wednesdays 08:00-13:00 13:30-16:15

Thursdays 08:00-13:00 13:30-16:15

Fridays 08:00-13:30

Saturdays 10:00-14:00

Sundays 10:00-14:00

We apologise for any inconvenience this may cause.

Bath Orthodontics

Temporary Practice Closure

April 6, 2021

To all our patients,

For the first three weeks in May, the practice will be closed for essential maintenance works. Our services will resume as normal on the 24th of May 2021. During this period our administrative team will be working from another office. There will be no clinical treatment carried out at this time. Should you need assistance, please contact the team during our normal working hours, via email on bath.orthodontics@nhs.net or info@bathorthodontics.co.uk. We will aim to respond to your emails within 48 hours, excluding weekends.

 

Should you need clinical advice about your appliance during this period, we will be operating a clinical advice line on 07926529032. The clinical line will be operated by one of our clinicians.

 

Our clinical advice line will be open:

Tuesday 08:00-13:00 13:30-16:15

Wednesday 08:00-13:00 13:30-16:15

Thursday 08:00-13:00 13:30-16:15

Friday 08:00-13:30

Saturday 10:00-14:00

Sunday 10:00-14:00

We apologise for any inconvenience this may cause.

 

Bath Orthodontics

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Christmas Opening Hours 2020

November 26, 2020

Christmas opening hours 

We will be closing on the 18th of December for Christmas and we will be reopening on the 4th of January 2021. Should you need any assistance whilst we are closed for the Christmas period please contact our clinical advice line for support.

07926529032

The opening hours for the clinical advice line are:

Monday-Thursday 08:30am-17:00pm

Friday 08:30am-14:00pm

Saturday 10:00am-14:00pm

If you have a question relating to your appointment in the new year, please email bath.orthodontics@nhs.net and our reception team will respond to you once we are reopen in the new year.

 We thank you for your continued support over this past year and we hope that you have a very Merry Christmas!

 Bath Orthodontics Team

2021 Opening hours

November 24, 2020

Our opening hours will be changing soon!

From the 1st of January 2021 our opening hours will be:

        Monday to Thursday – 08:00am – 16:15pm
(closed from 13:00pm-13:30pm for lunch)

Friday – 8:00am – 13:30pm

We will still be operating at a reduced capacity due to Covid-19 restrictions and will be practising social distancing within the practice.

Bath Orthodontics Team

Update following the government’s announcement 31.10.20

November 2, 2020

We are staying open! 

Following the latest government’s announcement we are operating as before. As we are a health care provider  we can continue to provide our services.

We continue to to use all the recommended PPE as advised

We continue to screen you and your chaperone prior to your visit

We want to continue crating your beautiful smile!

Should a member of your household test positive for Covid-19, or experience symptoms, please contact the practice to rearrange your appointment. (Please email bath.orthodontics@nhs.net)

Progress Update!

August 18, 2020

Good Morning,
Our team has been working hard over these unprecedented times to restore our services and see all our patients in a safe environment. We are still practicing strict social distancing measures and providing safe care is our priority.

What have we done:
• Our opening hours have extended (now Monday – Friday, 8am-8pm)
• We are limiting the patients and staff in the practice, to allow us to maintain social distancing.
• We are following advice from The British Orthodontic Society/NHS England and carrying out aerosol-free procedures, with correct PPE. We are not charging you extra for this PPE.
• We will contact you for your next appointment, via the contact methods you have provided us.
• If you need to contact us about your appointment or for any general enquiries- please email bath.orthodontics@nhs.net. Our treatment coordinators will respond within 24 hours, excluding weekends.
• If you need clinical advice regarding your brace, please contact 07926529032. The clinical advice line is only open at certain times and are subject to change- please dial 01225 481890 to listen to our answerphone message for the latest times.
• Due to our restricted staff levels, we are not currently taking incoming calls- we apologise for any inconvenience. Please note that this is only a temporary measure.

Please remember to prepare for your appointment
We ask that you please bring a mask to your appointment. Due to Covid-19 and the restrictions, our toilet facilities are out of use for patients. (There are public loos in Sydney Gardens- just opposite!)

Bath Orthodontics Team

IMPORTANT UPDATE REGARDING YOUR NEXT APPOINTMENT

June 4, 2020

We are re-opening our doors on Monday 8th June and look forward to welcoming you again to the practice to continue your treatment.

To ensure the safety of all our patients and staff, a significant number of changes have been made. This means that all appointments made for you before, or during, lockdown have now been cancelled. We are in the process of re-booking all our patients who are currently undergoing orthodontic treatment via a telephone call in the coming days and weeks. Appointments will be made on a priority basis (pain/discomfort) as determined by the clinical team, and in a chronological manner thereafter. Please do not attend the practice if you do not have an appointment with us, as you will not be seen.

Many treatment types, including brace removal, cause fine particles to be released into the air (aerosol). This is a potential route for virus transmission and as such, enhanced PPE and decontamination is required. This enhanced PPE is currently unavailable and as such, it is not possible to remove any braces at this time. Those who were due to have braces removed just prior to lockdown will understandably be very disappointed with this news and we thank you for your ongoing patience at this time.

Any FAQs you may have can be answered on our Q+A section, under ‘Information regarding your treatment during Covid-19.’

We recommend you regularly check our website or follow us on Facebook/Instagram to keep updated on when normal services can resume.

Covid-19 UPDATE 29th May 2020

May 29, 2020

Good morning,

During yesterday’s PM statement, it was announced that dental practices can resume from the 8th of June 2020, if it is safe to do so. Over the next week we will be working hard to ensure that our practice is a safe environment for you to attend and that we are equipped with the correct personal protective equipment (PPE). Despite the news regarding the increased supply of PPE, many dentists including ourselves are yet to be able to source all the equipment we need to safely carry out all treatment types. Quite rightly, PPE is being supplied to hospitals and other front line facilities as a priority.

We have been, and will continue to adhere to guidance published by the Chief Dental Officer and we are expecting more information over the coming days.

We appreciate that these are still uncertain times, and that there are many patients who want to be seen as soon as possible, but we ask that you do not call the practice. We will contact you for an appointment with us. It is likely that we will have to adopt a system where patients are seen based on clinical need as determined by the clinical staff.

However, in the meantime, if you are a patient of ours and in need of any clinical advice with your appliance, please contact our emergency line on 07926529032 as before.

We look forward to seeing you very soon and continuing your treatment when it is safe to do so.

Bath Orthodontics Team

Covid-19 Update April 2020

April 16, 2020

Dear Valued Patient,

Due to the current unprecedented circumstances it is with regret that I have had to take the unfortunate decision to close the practice until further notice. We will be contacting all patients who currently have appointments booked with us. Please do not attend the practice, even for emergencies, as we cannot currently allow access to the building.

We would also like to take this opportunity to remind patients to follow government guidance during this difficult time and wherever possible to STAY AT HOME.

If you have a dental emergency or need advice then please contact our telephone triage service by EITHER calling the practice on 07926529032 or sending us an email at bath.orthodontics@nhs.net.

Please only contact us in cases of a genuine emergency as we need to prioritise our limited resources to help those who need us.

Our team has worked with you and your family for many years and we look forward to seeing you again as soon as we can. We would like to send you our best wishes and hope that you stay safe and well during this extremely difficult time.

Sincerely,

Bath Orthodontics